Arkio does not start correctly in PC VR

Written By Johan Hanegraaf

Last updated 3 days ago

General Troubleshooting

When Arkio doesn't start correctly in VR on Windows, it's often because the headset isn't properly detected on your system. Please follow these steps to ensure it starts correctly in VR mode with our supported VR hardware XR hardware

  1. Make sure the headset is connected and turned on

  2. Reboot your system and device software (Quest link, SteamVR, WindowsMR) and make sure only a single instance of your VR driver software is running

  3. Make sure the headset is detected and works correctly for other VR applications

  4. If you suspect issues with your system settings due to previous headset installations, you can run Arkio from the Meta PC VR store to only use Meta drivers. Or run Arkio from Steam to only use SteamVR drivers. If Arkio starts correctly in VR on those stores, you likely have an issue with your system's older headset drivers or OpenXR settings.

  5. Running Arkio from our Windows installer will look for your OpenXR settings to start Arkio in the correct headset. Confirm your PC's default OpenXR runtime is set to your main headset. A notification should appear in the Meta Quest Link or the SteamVR app to help you set this correctly. You can set this manually by going to Meta Quest Link > Settings > General

OpenXR settings.png

6. Sometimes the default OpenXR runtime on your system was altered by other headset installations. Disabling or removing no longer used runtimes and drivers can help Arkio start the correct headset.

openxr settings oculus.jpg

7. Sometimes previous headset installations have changed your system settings, and manually restoring your OpenXR settings might be needed. There are also tools to help you switch between your OpenXR runtime settings if you have many headsets installed on your system.

If you are still experiencing VR startup problems after trying these steps, you can contact us at support@arkio.is to see if we can help you fix the issue.