Temp resource files

If you experience problems with your imported/downloaded content, such as files not loading or your list of imported files behaving oddly. You can clear your temporary resource cache. On the next startup, Arkio will then re-process all import source files in your \Documents\Arkio\Import folder and redownload any models and images that have been shared with you in an Arkio meeting or scene.

It's possible to manually remove these resource files from your device by clearing the files from the device paths at the bottom of this page.

Import source files

Source files placed in the Documents\Arkio\Import folder will be reprocessed when a new file is added. If your import files are causing issues, you can also remove the source file from the import folder that is causing issues, as those files will be reimported every time you clear the resources cache.

Deleting a source file from Documents\Arkio\Import will not delete your imported files from Arkio, as these files are often already processed to Arkio resources in the ResourceCache folder. If you wish to delete a resource from Arkio completely, you must do so manually.

Cloud group-imported files can also be downloaded from these import folders, so if you have issues with your imported files and are unable to redownload the source files, it's best to leave your Arkio cloud groups and join a new group instead.

Arkio scenes

Scenes contain your Arkio geometry and the details for placed imported resources, so if you are experiencing issues with loading your scenes in Arkio, it might be necessary to manually access your files on your device. Arkio scenes are saved as .arkio files on your device and can also be managed manually.

Backups from Arkio

Deleting the Arkio app from your Mac, Quest, iOS, and Android devices will erase all your saved scenes and imported data on that device and completely reset Arkio. Before you delete the app, you can start an Arkio meeting on that device and share the Arkio scenes you want to keep to the Arkio Cloud or to another device running Arkio via a meeting

This way, you will have a backup of your files, and you can share your Arkio scenes back to your original devices after a fresh install of Arkio.

Device paths

If you want to manually recover files, use the following paths on your device to find the files you want to restore or clean when experiencing issues.

It's safe to remove the contents of the ResourceCache folder, as it will be reloaded on the next run of Arkio (this has the same effect as pressing the clear button in settings). You can also clear the import and export folder if you're having issues with the data on your device. The Usermodels folder has your Arkio's saved scenes from that device.

Windows file directories

The easiest way to import and export models in and out of Arkio is by using the Windows installer version of Arkio, which also includes the latest version of our plugins and can be downloaded for free from our website.

The following file import directories can be used to manually manage and load files to Arkio offline on your local device. Uninstalling Arkio on a PC will keep your saved scenes and imports in your documents. When you reinstall Arkio, these will be opened again.

Imports

Exports

Other userdata

Mac file directories

You can best use the Arkio Cloud to sync your files to Arkio on your Mac. You can also access Arkio imports, exports, and saved files on Mac from your ~/Library folder. This is a hidden system folder that can be accessed by holding the Option key while opening the Go Menu, or by searching for "Arkio" in Finder.

Quest file directories

You can best use the Arkio Cloud to sync your files to Arkio on mobile devices. If you are using your Quest in Link Mode, you can use the Windows import/export directories listed above.

To access your local user data on your Quest:

1. Activate Developer mode on your Quest:

   1. Go to dashboard.oculus.com and sign in using your Quest's Meta account

   2. Create a name for your development "organization" - This can be anything

   3. Verify your Meta account - Set up Two Factor Authentication (via phone number) 

   4. Activate developer mode from the Meta Quest phone app:  Devices > Headset settings > Developer mode > Turn on

2. Connect your headset to your PC using a USB-C cable.

3. On the headset, when prompted, select "Allow" for your PC to access your headset files

iOS file directories

You can best use the Arkio Cloud to sync your files to Arkio on mobile devices. iOS user files for Arkio can be found in the Files App.

Android file directories

You can best use the Arkio Cloud to sync your files to Arkio on mobile devices. Android user files can be accessed from their file browser by connecting your phone to a PC using a USB cable, giving permission and going to the following folder